FAQ
Frequently Asked Questions
How long will my fragrance oil bottle last?
In most cases, a fragrance oil bottle lasts approximately one month. Actual duration depends on factors such as diffuser size, fragrance intensity settings, and operating schedule. Adjusting these settings allows you to maintain the ideal scent experience for your space while maximizing fragrance longevity.
Can I program my scent diffuser to operate on a schedule?
Yes. Our professional scent diffusers can be programmed with customized working and resting intervals, as well as specific operating hours. For example, you may set the diffuser to operate for 30 seconds, pause for 30 seconds, and run daily between selected hours.
What materials are used in GR SCENTS® diffusers?
Our diffusers are manufactured using durable aluminum, high-quality steel, and premium-grade materials designed for long-term performance and reliability.
Do you offer monthly payment options?
Yes. Residential clients may qualify for our 12-month Residential Equipment Payment Program.
This program allows residential customers to enjoy professional scenting systems through structured interest-free monthly payments with no credit check required.
Commercial clients may qualify for rental programs or full equipment purchase solutions depending on business needs.
Do residential clients receive a free trial?
No. Complimentary scent marketing trials are available only for qualified commercial businesses.
Do residential clients own the diffuser after completing the payment program?
Yes. After successfully completing the 12-month Residential Equipment Payment Program and all required payments, ownership of the diffuser transfers to the client.
Are GR SCENTS® diffusers eco-friendly?
Yes. Our diffusers are designed with efficiency and eco-conscious operation in mind through advanced cold-air diffusion technology.
Where do you ship?
We ship worldwide and offer efficient delivery options both within the United States and internationally.
What warranty is included with the diffuser?
GR SCENTS® aroma diffusers include a limited warranty. Warranty coverage may vary depending on the product model. Please refer to our Warranty Policy for complete details.
What is your Refund & Return Policy?
We offer a limited return period for eligible products under specific conditions. Please refer to our Refund & Return Policy for complete details regarding returns, exchanges, product eligibility, and non-refundable items.
Do you offer commercial scenting solutions?
Yes. We provide customized scent marketing solutions for businesses including hotels, offices, retail stores, gyms, clinics, spas, and other commercial environments.
Can your fragrance oils damage floors or furniture?
No. Our fragrance oils are cold-air diffused into ultra-fine nanoparticles designed to leave no residue on floors, furniture, or surfaces when used properly.
Frequently Asked Questions for Commercial Clients
What does the complimentary commercial trial include?
Qualified commercial businesses may receive a complimentary one-week scent marketing trial.
The trial includes professional installation of a scent diffuser system selected according to your business needs, along with one fragrance from our collection.
After the trial period, clients may choose between commercial rental options or full equipment purchase solutions.
How many fragrances are available?
We offer over 30 premium fragrances designed to create unique environments for homes and businesses.
Do I install the system myself?
No. Commercial aroma systems are professionally installed by our technical team to ensure optimal performance from day one.
What coverage range do your commercial systems provide?
Our commercial scenting systems provide coverage ranging from approximately 150 square feet to over 10,000 square feet depending on the selected model and installation method.
What maintenance do commercial machines require?
We provide preventive and corrective maintenance support to help ensure optimal operation of commercial scenting systems.
Can commercial fragrances be customized?
Yes. We offer fragrance customization options designed to align with your brand identity and customer experience goals.
What industries use GR SCENTS® systems?
Our systems are commonly used in hotels, retail stores, offices, gyms, clinics, spas, luxury residences, and various commercial environments.
Are your commercial products safe?
Yes. Our fragrance oils are designed for professional cold-air diffusion systems and are manufactured using high-quality ingredients that comply with applicable safety standards.
What is the delivery time for commercial orders?
Delivery times vary depending on location and product availability. South Florida orders are typically delivered within 1–2 business days, while international shipments may require additional transit time.
What if I am not satisfied with the commercial service?
Customer satisfaction is very important to us. Please refer to our Refund & Return Policy for complete information regarding eligible returns, exchanges, and service conditions.
Can commercial clients change fragrances?
Yes. Commercial clients may request fragrance changes based on business preferences and service agreements.
What payment methods do you accept?
We accept payments via bank transfer, credit cards, and debit cards.
Commercial clients may also qualify for invoicing options depending on business requirements.
For additional questions, please contact us:
🌐 https://www.grscents.com
📧 support@grscents.com
📞 305.833.6805