PRIVACY POLICY
GR SCENTS® – PRIVACY POLICY
Effective Date: September 12, 2026
GR SCENTS LLC (“GR SCENTS®,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect and process.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.grscents.com, purchase our products, request information, communicate with us, or otherwise interact with our services.
PERSONAL INFORMATION WE COLLECT
Depending on how you interact with GR SCENTS®, we may collect the following categories of information:
Information You Provide to Us
When you make a purchase, submit a form, request information, schedule a consultation, register a product, participate in a promotion, contact customer support, or otherwise communicate with us, we may collect information such as:
• Name
• Billing address
• Shipping address
• Email address
• Telephone number
• Order and transaction information
• Product and warranty information
• Business information when requesting commercial services
• Communications and inquiries submitted to us
• Other information you voluntarily provide
Payment Information
Payments may be processed through third-party payment providers.
GR SCENTS® may receive information relating to your transaction, but complete payment card information may be collected and processed directly by the applicable payment processor rather than stored directly by GR SCENTS®.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
• IP address
• Browser type
• Device information
• Approximate location derived from technical information such as IP address
• Time zone
• Pages and products viewed
• Referring websites or search terms
• Website interactions
• Session and browsing information
We may collect this information through technologies including:
• Cookies
• Log files
• Pixels
• Tags
• Web beacons
• Analytics technologies
• Similar tracking technologies
HOW WE USE PERSONAL INFORMATION
We may use personal information for legitimate business purposes, including to:
• Process and fulfill purchases
• Process or facilitate payments
• Arrange shipping, delivery, and installation
• Provide invoices, receipts, and order confirmations
• Administer residential equipment payment programs
• Register products and administer applicable warranties
• Provide customer support
• Respond to inquiries and consultation requests
• Schedule appointments or service visits
• Detect and prevent fraud, unauthorized transactions, and security incidents
• Maintain and improve our website and services
• Analyze website usage and business performance
• Personalize customer experiences
• Measure advertising and marketing performance
• Communicate information about products and services
• Send marketing communications where permitted by applicable law
• Comply with legal, tax, accounting, regulatory, and contractual obligations
EMAIL, SMS, PHONE AND WHATSAPP COMMUNICATIONS
GR SCENTS® may communicate with customers and prospective customers through email, telephone, SMS/text messaging, WhatsApp, or other communication channels.
Transactional or service-related communications may include:
• Order confirmations
• Delivery information
• Appointment information
• Payment-related communications
• Warranty communications
• Customer service messages
• Important account or service updates
Marketing and promotional communications will be sent where permitted by applicable law and, when required, based on the appropriate consent.
Providing contact information for an order or service does not necessarily constitute consent to receive all forms of promotional marketing communications where separate consent is required by law.
You may opt out of marketing communications at any time using the unsubscribe mechanism provided in an email, replying STOP to eligible marketing text messages where that functionality is available, or contacting GR SCENTS® directly.
Opting out of marketing communications does not prevent us from sending communications reasonably necessary to complete a transaction, provide requested services, administer your account, address payment obligations, or provide important non-marketing information.
COOKIES AND TRACKING TECHNOLOGIES
GR SCENTS® and our service providers may use cookies, pixels, analytics technologies, and similar tools to operate the website, remember preferences, understand how visitors interact with our website, measure performance, prevent fraud, and support advertising activities.
Depending on your browser, device, location, and applicable law, you may be able to control certain cookies or tracking technologies through browser settings, device settings, consent tools, or advertising-platform preferences.
Disabling certain technologies may affect website functionality.
ANALYTICS AND ADVERTISING
We may use third-party analytics and advertising technologies, which may include services provided by companies such as Google and Meta.
These technologies may collect or receive information regarding website visits, interactions, devices, and advertising activity to help us:
• Understand website usage
• Measure advertising performance
• Improve marketing campaigns
• Understand customer journeys
• Deliver or measure advertising where permitted
The information collected and processed by these providers is also subject to their respective privacy policies and settings.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to service providers and other parties when reasonably necessary to operate our business, including categories such as:
• Website and e-commerce providers
• Payment processors
• Shipping and delivery providers
• Technology and hosting providers
• Analytics providers
• Advertising and marketing platforms
• Customer communication providers
• Professional advisers
• Fraud-prevention and security providers
• Other service providers supporting our operations
These providers may process information on our behalf or according to their own applicable terms and privacy practices.
We may also disclose personal information when reasonably necessary to:
• Comply with applicable laws or regulations
• Respond to valid subpoenas, court orders, or lawful government requests
• Investigate suspected fraud or unlawful activity
• Protect the rights, property, safety, or security of GR SCENTS®, our customers, or others
• Establish, exercise, or defend legal claims
• Facilitate a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law
SALE OF PERSONAL INFORMATION
GR SCENTS® does not sell personal information for monetary compensation in the ordinary course of business.
Certain advertising, analytics, or tracking activities involving third-party platforms may be treated as “sharing,” “targeted advertising,” a “sale,” or similar activity under certain privacy laws, depending on the applicable jurisdiction and how those terms are legally defined.
Where required by applicable law, eligible individuals may have rights to opt out of certain uses or disclosures of personal information for targeted advertising, sale, or sharing.
YOUR PRIVACY RIGHTS
Depending on where you reside and which privacy laws apply to GR SCENTS® and your information, you may have certain rights, which may include the right to:
• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request information regarding certain uses or disclosures
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Exercise other privacy rights provided by applicable law
These rights are not absolute and may be subject to legal exceptions, verification requirements, recordkeeping obligations, contractual requirements, and other limitations.
To submit a privacy request, contact:
We may need to verify your identity before processing certain requests.
DATA RETENTION
GR SCENTS® retains personal information for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable business, contractual, warranty, accounting, tax, legal, security, and recordkeeping requirements.
Retention periods may vary depending on the type of information and the purpose for which it is maintained.
When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it as appropriate and subject to applicable law.
DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.
CHILDREN'S PRIVACY
Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information online from children under 13.
If we become aware that personal information from a child under 13 has been collected in circumstances requiring parental consent, we will take appropriate steps consistent with applicable law.
THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to or integrations with third-party websites, applications, platforms, or services.
GR SCENTS® does not control the privacy practices of independent third parties.
We encourage users to review the privacy policies of third-party services before providing personal information to them.
DO NOT TRACK AND PRIVACY CONTROLS
Some browsers and devices provide “Do Not Track” signals or other privacy preference mechanisms.
Because standards and legal requirements regarding these signals may vary, our response to particular browser or device signals will depend on applicable law, available technology, and the functionality of our website and service providers.
Where applicable law requires recognition of a particular privacy preference mechanism, we will endeavor to process that preference as required.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, services, or applicable legal requirements.
When we make changes, we will update the Effective Date displayed on this Policy.
Material changes will be handled in accordance with applicable law.
CONTACT US
For questions about this Privacy Policy, our privacy practices, or requests concerning your personal information, please contact:
GR SCENTS LLC
Website: www.grscents.com
Email: support@grscents.com
Phone: 305.833.6805
29820 SW 146th Ave
Homestead, FL 33033
United States
Effective Date: September 12, 2026