REFUND & RETURN POLICY
GR SCENTS® – REFUND & RETURN POLICY
Effective Date: September 12, 2026
At GR SCENTS®, we are committed to providing premium scenting products and exceptional customer service. Please review this Refund & Return Policy carefully before completing your purchase.
RESIDENTIAL EQUIPMENT PAYMENT PROGRAM
Eligible residential equipment purchased through the GR SCENTS® Residential Equipment Payment Program is subject to the applicable payment agreement and Monthly Payment Plan Policy.
Under the current program, the applicable equipment purchase price is divided into four (4) required payments.
Payments successfully processed under an active Residential Equipment Payment Program are generally non-refundable, except where otherwise required by applicable law or expressly provided in this Policy or the applicable purchase agreement.
Cancellation, discontinuation of use, or a customer's decision to stop using the equipment does not automatically eliminate any outstanding payment obligations under an active equipment purchase agreement.
Any remaining payment obligations following cancellation or default will be governed by the applicable payment agreement, Monthly Payment Plan Policy, and applicable law.
Completion of all four (4) required payments and any other amounts properly due under the applicable equipment purchase agreement results in transfer of ownership of the applicable equipment to the customer, subject to the terms of the agreement.
The Residential Equipment Payment Program does not automatically renew after completion of the four (4) required equipment payments.
DIFFUSERS
Eligible diffusers may be returned within fourteen (14) days from the original delivery date, subject to prior authorization from GR SCENTS® and the following conditions:
• The diffuser must be unused
• The diffuser must be in its original packaging
• All original accessories, components, manuals, and included materials must be returned
• The diffuser must not have been installed, filled with fragrance oil, operated, altered, or damaged
• The product must be returned in a condition suitable for resale
Diffusers that have been used, installed, operated, filled with fragrance oil, modified, damaged, or returned incomplete are not eligible for a standard return or refund, except where otherwise required by applicable law or covered by an applicable warranty.
Original shipping and delivery charges are non-refundable unless the return results from an error by GR SCENTS® or applicable law requires otherwise.
Customers are responsible for authorized return shipping costs unless the product received was incorrect, arrived damaged, or GR SCENTS® agrees otherwise in writing.
FRAGRANCE OILS
Eligible fragrance oils may be returned within fourteen (14) days of delivery only when:
• The bottle remains sealed and unopened
• The original seal has not been broken or altered
• The product is in its original condition and packaging
For product integrity, quality control, and safety reasons, opened or used fragrance oils are considered final sale and are not eligible for return or refund, except where otherwise required by applicable law or where GR SCENTS® confirms that an incorrect or defective product was provided.
NON-REFUNDABLE PRODUCTS AND SERVICES
Except where otherwise required by applicable law, the following are generally non-refundable once provided, performed, or incurred:
• Original shipping and delivery fees
• Return shipping costs
• Installation services already performed
• Completed service visits
• Completed custom scent consultations or programming services
• Opened or used fragrance oils
• Used, installed, or oil-filled diffusers that do not qualify for warranty coverage
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive a product that appears damaged, defective, or different from the product ordered, please contact GR SCENTS® as soon as possible and preferably within forty-eight (48) hours of delivery.
Contact:
Email: support@grscents.com
Phone: 305.833.6805
Please provide:
• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the original packaging and shipping materials, when applicable
GR SCENTS® will review the claim and provide instructions regarding the appropriate next steps.
Depending on the circumstances, the resolution may include replacement, repair, exchange, return authorization, or another remedy available under the applicable warranty, agreement, policy, or law.
RETURN AUTHORIZATION
All returns require prior authorization from GR SCENTS® before products are shipped back.
Please do not send a product back without receiving return instructions from GR SCENTS®.
Unauthorized returns may be refused or returned to the sender.
Approval to ship an item back does not, by itself, guarantee that a refund will be issued. Returned products may be inspected to confirm compliance with this Policy before a refund or exchange is approved.
Customers should retain tracking information and proof of shipment for authorized returns.
For higher-value products, we recommend using a trackable shipping service and appropriate shipping insurance.
REFUND PROCESSING
Once an authorized return is received and inspected, GR SCENTS® will determine whether the return satisfies the applicable requirements.
If a refund is approved, it will generally be issued to the original payment method when reasonably possible.
Processing times may vary depending on the payment provider or financial institution.
Any approved refund will be subject to the terms of this Policy, the applicable purchase agreement, and applicable law.
WARRANTY NOTICE
GR SCENTS® diffusion equipment is designed for use with compatible fragrance oils approved by GR SCENTS®.
Use of unauthorized, incompatible, diluted, water-containing, contaminated, or otherwise unsuitable fragrance oils may damage the equipment and may void applicable warranty coverage to the extent permitted by law and as provided in our Warranty Policy.
A return request involving a potentially defective diffuser may be handled under the applicable Warranty Policy rather than as a standard product return.
COMMERCIAL CLIENTS
Commercial equipment purchases, equipment rentals, complimentary trials, installation services, maintenance programs, and other commercial services may be governed by separate written agreements.
Where a commercial agreement contains specific cancellation, return, payment, equipment ownership, or service terms, the applicable commercial agreement will govern that transaction in the event of a direct conflict with this general Refund & Return Policy, to the extent permitted by applicable law.
POLICY CHANGES
GR SCENTS® reserves the right to update or modify this Refund & Return Policy for future purchases and transactions.
Changes to this Policy will not retroactively alter material rights or payment obligations under an existing written agreement except where permitted by applicable law or agreed to by the affected parties.
The version of the Policy applicable to a transaction will be determined according to the terms in effect at the applicable time, subject to applicable law.
CONTACT INFORMATION
For questions regarding returns, refunds, damaged products, or this Policy, please contact:
GR SCENTS®
Website: www.grscents.com
Email: support@grscents.com
Phone: 305.833.6805
Effective Date: September 12, 2026